Integrating Emotion AI to Enhance Automated Customer Interaction Systems in 2025
Why Emotion AI Is the Next Frontier in Customer Interaction Alright, imagine this: you’re on the phone with your bank’s automated system, frustrated because the bot just keeps repeating the same scripted answers. No empathy, no understanding. Now, rewind five years from 2025, and that was pretty much the norm — cold, robotic, and often […]