Integrating AI-Powered Ethical Frameworks into Autonomous Customer Support Bots
Why Ethical AI Matters in Customer Support Bots Alright, picture this: it’s late afternoon, your support team is swamped, and a customer reaches out with a sensitive issue. Enter autonomous customer support bots—the unsung heroes of 24/7 service. But here’s the kicker: what if that bot responds with a biased answer, or worse, mishandles a […]